Frequently Asked Questions
Search our gentle knowledge base. If you still need help, reach out anytime.
What skill levels do you support?
Beginner, Intermediate, and Advanced. Each catalog item lists its level and prerequisites so you can choose comfortably.
How do online workshops work?
Live sessions via video with structured drills and optional homework. Materials are provided as downloads. See Catalog for schedules.
What is Fallows?
Fallows is your favorites list. Click “Add to Fallows” in the catalog to save items using your browser’s localStorage.
Can I get a refund?
Workshops are refundable up to 7 days before the start date. Digital goods (templates, LUTs, toolkits) are non-refundable once accessed.
Do you offer team training?
Yes. We design custom sessions for production teams. Contact us to scope needs and schedule.
Are sessions recorded?
Select online workshops include recordings for limited-time review. Check the Includes section in each catalog item.
Do I need specific gear?
Most workshops work with any camera. When specific gear is recommended (like gimbals), it’s listed in prerequisites.
How do I contact support?
Email [email protected] or call +1 (323) 555-0187. We reply within two business days.
Do you provide certificates?
We provide completion letters upon request for select workshops. These are not accredited degrees.